Hull and East Riding Citizens Advice, Hull Trading Standards and East Riding Trading Standards are steering people in Hull and the East Riding in the right direction this month when it comes to buying a used car.
Dodgy second-hand cars is the most complained about product to the Citizens Advice consumer service. Nationally, the helpline receives around 6,000 complaints each month with faults being among the most common problems.
The organisations have teamed up to help people avoid buying a banger when they are looking for a second-hand car. The drive is part of a month-long campaign, launching on 4 November, at the start of National Consumer Week.
The campaign is urging people buying a used car to ‘check it don’t regret it’ by assessing whether it is safe, legal and what it seems.
Matthew Cawley from Hull & East Riding CAB said:
“Buying a second hand car can be bit of a bumpy road. Whether you have £500 or £5,000 to spend, it can be difficult to make sure the car you end up buying is in the condition as described by the dealer.
“Not only can drivers find themselves out of pocket or with a string of unexpected expenses, the car could be unroadworthy or unsafe. But there are some simple steps drivers can take to make sure what they are buying is safe, legal and what it seems. Go to adviceguide.org.uk/usedcars for more information.”
Hull and East Riding CAB have also produced a Toolkit, with a series of easy-to-follow steps, and helpful tips for those buying a used car. Copies of the toolkit, leaflets, as well as free themed car air fresheners, are available from your local CAB office.
Top tips for buying a used car
Check MOT certificate – indicates if car is roadworthy
Check service history – shows if car has been maintained
Check V5 registration document – shows if car is stolen
Check if car is a write off – helps you know what you are buying
Check finance history – ensures car doesn’t have an outstanding hire purchase agreement
Test drive and walk around check – for signs the car isn’t what it seems
Get engineer’s check – shows condition of car and any hidden dangers
Check price value guide – indicates reasonable price to pay
Check car is not recalled – shows if car was recalled for safety reasons by manufacturer
If you have a problem with a second hand car, you can get help from the Citizens Advice consumer service on 08454 04 05 06 (08454 04 05 05 for the Welsh language line) or visit www.adviceguide.org.uk.
For more information contact:
Citizens Advice Bureau
80 Pasture Road, DN14 6HD
Mon, Wed, Fri 9.30am – 3.00pm
5a Prospect Arcade, YO15 2AL
Tues to Thurs 09.30am – 3.00pm
100 Lairgate, HU17 8JQ
Tue & Fri 10.00am – 4.00pm
The First Floor, The Wilson Centre
Alfred Gelder Street HU1 2AG
Mon to Fri 09.00am – 4.30pm (except Wed from 11.00am)