Grays & Co of Driffield have announced they are changing the way they operate in the town - and have forged a new partnership.
The change involves handing over the office premises on Market Place to a mortgage business - Total Mortgage Solutions - who will retain window and office displays of properties for the estate agent.
Jon Sheppard, who set up the business back in 2007, admits it’s a bold step.
“There will be a number of people for whom its bit of a culture shock but all of our offices have far less footfall than they once did, even Beverley where we have up to nine people working out of there.
“We’ve been aware of it for some time but a survey of office traffic really brought it home.”
He said: “We look at the number of online views that our properties receive, the email leads and the calls that come from For Sale Signs and the fact that our real work in valuations and viewings all take place away from the office and you realise what is important to our customers has changed. We have embraced all that technology offers and I now regularly deal with calls and emails from home on an evening or weekend.”
Grays & Co remain committed to Driffield which is seen as complementary to their Beverley and Pocklington offices. The company handles residential sales, residential lettings and commercial transactions in the area. “I’ve been working here for 6 years and love the place; we’re very proud of the business we have built but are determined to continue to evolve.” said Jon.
Total Mortgage Solutions is run by Kate Simpson who has been a mortgage adviser for 12 years and has family in the Driffield area.
“I’m really excited by the opportunity” she said “I’ve worked in estate agency offices for a quite a few years so it’s an environment I’m familiar with and Grays & Co and I have a similar attitude to business, focussing on service and customer care”.
Kate added: “I’ve been home based for few years now and while I have a many loyal clients I feel there is a need for an independent mortgage presence on the high street.”
Kate’s belief is that while mortgages can be shopped for online many people like having somebody to assist them in an increasing complicated industry and after the last few years many are also worried about dealing direct with a bank.
Kate and Jon will be working closely together.
Jon is relishing the freedom of not having to man the office and is looking forward to being able to focus more on growing the business by appealing to clients whom are looking for something different from their estate agent knowing that Kate is able to forward enquiries from customers who still want to view static displays. Kate is looking forward to helping Grays & Co clients and becoming a place to go for Driffield homebuyers in need of mortgage advice.
Jon and Grays & Co can be contacted via 01377 250708 and www.graysandco.co.uk. Kate and Total Mortgage Solutions can be found at 26 Market Street, Driffield or on 07766050233.