New technology makes travel more accessible at Scarborough Railway Station

The two new technologies, My Station View and GoodMaps Explore, are both designed to help customers navigate TPE’s managed stations across the north including Scarborough Railway Station.

Kathryn O’Brien, Customer Service and Operations Director at TransPennine Express, said: “These two revolutionary technologies have been launched in Scarborough Train Station and our other 18 managed stations to make rail travel more accessible for people who are blind, visually impaired, have mobility issues, are autistic or have anxiety.

“Our customers are at the heart of everything we do, and we are doing all we can to make our network as inclusive and as accessible as possible. We’re committed to enhancing accessibility with innovations such as My Station View and GoodMaps to ensure our customers feel confident travelling with us at all times.”

My Station View is a pre-departure tool that allows customers to take a virtual tour of the station they are visiting before they leave. The website allows customers to explore the station, enabling customers with autism or anxiety to plan a route giving them more confidence to travel.

The innovative technology that provides a 360-degree view of the station will also benefit customers with mobility issues as they will be able view the route from the entrance of the station all the way to the required platform, viewing points of interest and facilities along the way ensuring that key areas are accessible to them.

GoodMaps Explore provides accurate navigation for customers that are blind or visually impaired. The free app allows customers to receive turn-by-turn navigation instructions directing customers to station platforms and points of interest. The app pinpoints a customer’s location using their phone’s camera and provides accurate directions to help navigate the station safely.

The new technology is the next step in TPE’s accessibility push after introducing British Sign Language (BSL) message boards and a BSL interpretation service in ticket offices earlier this year.

To find out more about visit the TransPennine Express website here.